Refund Policy Welcome to Alliance at War II, where nations rise, alliances are tested, and every commander must lead with strategy and strength. As a game that thrives on real-time competition, large-scale battles, and deep tactical systems, we are dedicated to delivering a fair and immersive experience to all players. This Refund Policy outlines the terms under which refund requests may be considered and the rules that apply to digital transactions within the game. 1. Digital Goods Are Non-Refundable by Default All items purchased within Alliance at War II, including war credits, VIP packages, resource packs, hero boosts, speed-ups, and seasonal bundles, are classified as non-physical digital goods. These items are delivered instantly to the player’s account and often impact game balance and progression. Therefore, all completed transactions are typically final and non-refundable. 2. Exceptions to the No-Refund Rule Although all sales are generally final, we understand that certain situations may require special attention. Refund requests may be considered under the following extraordinary circumstances: Undelivered Items: The purchased item did not appear in your game account and cannot be restored by support. Duplicate Charges: The same product was unintentionally purchased more than once in a short time. Unauthorized Transactions: Purchases made without the account holder’s consent and supported by proof of fraud. Billing Errors: Technical issues caused you to be charged incorrectly or for an unintended item. All claims will be reviewed individually, with decisions based on internal data and account activity. 3. Submitting a Refund Request To be eligible for review, refund requests must include: In-game username and player ID Description of the purchased item or package Reason for the refund request Proof of payment (transaction receipt or confirmation) Incomplete or unverifiable claims may be denied. 4. Non-Refundable Cases Refunds will not be provided under the following circumstances: Regret after a successful purchase Dissatisfaction with in-game performance or item usefulness Unfavorable results from random draws or loot-based content Use or partial use of the item before the refund request Game difficulty or competition level Device or connectivity issues on the user's end We recommend reviewing item details carefully before making a purchase decision. 5. Third-Party Transactions If your purchase was made through an external store or marketplace (such as a mobile app store), you must follow that platform’s refund process. We cannot override or influence their decisions, as those transactions are governed by the platform’s policies. 6. Misuse and Abuse of the Refund System The refund process exists to correct genuine problems — not to manipulate gameplay or progression. Abusing this policy may result in: Reversal of previously refunded content Temporary or permanent account restrictions Exclusion from special events or ranking boards We take policy violations seriously to protect the integrity of the competitive environment. 7. Final Review All refund decisions are made by our internal support team after a full assessment of the claim. Each case is handled independently, and once a decision is made, it is final and not subject to further appeal.